Contract Termination

[NadineHO_736663]

Hi There,

Can I please have the Add on data refunded to my card please?

Also, coming January 4th, I would not like to renew my contract thank you for your response

Nadine

[Wardysays]

It might be worth speaking to customer services via live chat in the app. They can action things immediately while this discussion forum won’t be monitored all the time. 

[George]

Hi @NadineHO_736663 You will need to contact our team here who can assist with this, we can't make any account changes on Community 😊

[NadineHO_736663]

What is your contact center phone nu,ber please?

 I have been on a chat for over an hour and nothing really has hapenned, youve been faster to respond than you r colleagues over there

 can you please arrrange for someone to call me back?

 or best, provide me with a call number ?

Thank you

[MSF]

Sorry to be a 'wet blanket', but if you look at T&C's I don't think you will get your add-on refunded:

1. 5.20  Where applicable, any credit or allowances contained on your account will be reduced each time you use or incur Charges for SMARTY services. You may only use Add-ons to obtain credit or allowances for access to SMARTY services that are outside your Plan. Add-ons and any credit or allowance on your account are not redeemable for cash under any circumstances.

If you want to leave, you can manage your plan via the website:   https://smarty.co.uk/dashboard/settings/manage-plan

Hope this helps clarify.