Closed account

[KathrynE_861950]

Is there any way to reopen a closed account, as my email is locked to the old account? 

[TomaszMa_662736]

The same here,did you manage to solve it?

[MSF · Accepted solution]

@KathrynE_861950 Depends when it was closed really. If it was some time ago, the number may well have been recycled by now.

Only way to find out for sure is to web chat with Smarty Support.

[TomaszMa_662736]

The problem is the web chat seems to not understand what my problem is😔

[MSF]

@TomaszMa_662736 Send it as a Complaint if you do not feel that they understand you.

[TomaszMa_662736]

I just spoked to real person,there is no way you can have your old number when account was closed.

End of story,thx for your help anyway.

[MSF]

@TomaszMa_662736  In the original post of this thread, the question was asked.

I replied with an answer that was the Accepted Solution - that usually means that it has been proven to be correct.

[TomaszMa_662736]

Thanks but where to?

On the same chat?

[TomaszMa_662736]

Yes,the bot passed me to a real person.