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Charity donations by SMS

Ewshot
SMARTY Rookie
SMARTY Rookie

Hi I'm trying to make a donation to a charity by SMS and it keeps failing with Error 38. Can anyone help sort this error issue?

9 REPLIES 9

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey Ewshot

we unfortunately do not support short codes so you will not be able to donate this way 

Will this important feature be added soon?

RonaMcg_1713124
SMARTY Rookie
SMARTY Rookie

Just found this out trying to get sms updates/notifications for trains. Time consuming having to constantly check the app or online for updates. Not happy 

Unfortunately, SMARTY don't currently support text messages to short-code numbers.
Perhaps you can make your donation online @RonaMcg_1713124.

KironReid
SMARTY Rookie
SMARTY Rookie

I was just trying to donate by text to the Vernon Kay Children in Need ultra marathon BBC Radio 2 appeal and it wasn't working. I thought I was doing something wrong. I don't normally donate by text message but thought it would be convenient this time. I'll donate on the web instead. Thanks for asking the question and for the answers.

SimonPi_2719314
SMARTY Pioneer
SMARTY Pioneer

Still does not allow, very poor. come on Smarty, otherwise an excellent service.  

SimonPi_2719314
SMARTY Pioneer
SMARTY Pioneer

This is still not an option, come on Smarty this is poor, otherwise an excellent service. 

@SimonPi_2719314 That's because it relies on the short code sms system and they don't support that.

Loads of threads on this from way back.

yes I realise that! I was adding a comment to one of those threads  having read it. It’s been quite a while and it’s still an issue for people and there’s no reason Smarty can’t use short codes.