I’m trying to change plan and the Black Friday deal I can see online isn’t coming up as an option. Do I need to order that online outside of my account ? Doesn’t seem very fair to not offer it to existing customers.
Hi if your an existing customer you need to webchat smarty and tell them you would like to change plans to the one you want it will come into effect at your next auto renewal date
@NicolaC_1697628 As an existing customer, you will need to web chat with Smarty Support team and they can make the changes for you if you do not see the option on your Account Dashboard under the Change Plan section.
@Joleyne_2718947 Yes, we do have the answer and two of us us gave it to the person who posed the problem initially. Please see the two pots immediately above your original post in this thread.
