Cancel new sim

[JayCoan_3559797]

Hi I need web chat assistant to cancel the new sim I ordered by mistake and paid £12 for a new deal… how do I proceed? Literally ordered 5 min ago ..?

[ryancarlisle26]

If you can login there should be an option to say close account or cancel , I did this and it said your account closed and got refunded the £12 https://smarty.co.uk/dashboard/terminate

[MSF]

@JayCoan_3559797 This is the Community Forum and so we have no contact with the Smarty agents. You will need to web chat again to get this issue sorted.