Can't vote in eurovision!
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โ15-05-2025 21:49 PM
I'm trying to vote in eurovision which means dialling a shortcode. I've added some "out of plan" credit but still getting a looping "you've not been given access to this service" message.
Can I not call shortcodes?!
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โ17-05-2025 23:01 PM
I just discovered the same problem, I only just switched to SMARTY last month and already thinking of moving - it wouldโve been nice to know about this issue before moving or even having a clear explanation as to why it wasnโt working instead of the same repeated message on the call
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โ17-05-2025 22:55 PM - edited โ17-05-2025 23:02 PM
.
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โ17-05-2025 22:48 PM
considering switching provider as getting fed up of not being able to vote year after year
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โ17-05-2025 22:38 PM
I also added ยฃ10 so I could vote in Eurovision instead of having to rely on other people to do it for me. Annoyed it wasnโt made clear when they announced short codes that it wouldnโt include short code calls.
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โ17-05-2025 21:42 PM
It's horrible, having Smarty, to use a third-party operator from another country
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โ17-05-2025 21:09 PM
So I cant vote for Eurovision?
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โ17-05-2025 20:36 PM
Very annoyed. Added funds for this. Why is it so hard !
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โ17-05-2025 14:00 PM
Agreed, very frustrating, and not clear. I added ยฃ10 of add ons and then not able to use it. I think at the least, they should have a page outlining all the things you can't do with their service that other services allow
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โ16-05-2025 13:53 PM
Iโm super disappointed by this. I asked if it was possible to vote in Eurovision with their new short code add on in another thread and was told it was possible. Sick of this.
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โ16-05-2025 13:51 PM
As a big #Eurovision fan this is extremely annoying. My wife used to be on (ironically) 3 so we'd use her votes. I had forgotten this when she joined me on Smarty recently. So it's now a big issue. I suspect we'll be dropping one of our Smarty plans in time for next Eurovision if they don't fix it. Cheap is great, but cheap for a broken service is not worth the saving.
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โ16-05-2025 12:02 PM
Hi @Christo_2934468 unfortunately we don't currently support voice shortcodes. We currentlyonly support free and chargeable SMS shortcodes.
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โ17-05-2025 22:29 PM - edited โ17-05-2025 22:31 PM
Ridiculous. The shortcodes FAQ page doesn't explain this at all.
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โ17-05-2025 22:08 PM
So fed up with this. Been with Smarty for years and topped 3 accounts up with ยฃ5 so we could vote. Just found out it doesn't work.
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โ16-05-2025 14:34 PM
The website just says "great news! we now support short codes" we've all been adding ยฃ5 to so we could vote and now we can't. Useless quite frankly
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โ16-05-2025 12:19 PM
Customers really should be notified in advance, and it made very clear on the website, as I couldn't find reference to this anywhere. It's a really poor customer experience.

