Calls to Lebara

[Nigel_99]

My brother is on Lebara and when I try to call him from Smarty I either get silence or voicemail.  Two other members of family and one friend also on Smarty have the same problem calling him.  I got him to cancel all call diverts but it made no difference - anyone have ideas? (Also he doesn't receive my SMS messages)

[JodieC]

Hi @Nigel_99 

Thank you for reaching out to our SMARTY Community Forum! 

Recently SMARTY experienced an outage that affected the ability to make and receive calls. This impacted a number of our customers and we apologise for any inconvenience caused. 

We are happy to announce that the outage was shortly fixed after investigation and our customers were able to access calls without issues. 

If you are still having issues, please let me know and I can help with some toggling steps.

- Jodie

[Nigel_99]

Thanks Jodie, this is a long standing problem (separate from the outage).

As I have mentioned before, at least three other people on Smarty can't get through to my brother either. If you have any ideas i'd be pleased to hear them