Call plan

[jasongib_260139]

Explain why I am paying £6 for both my phone's yet your advertising £5 for new people? Robbing me are we??????

[MSF]

Have you tried contacting Support Team via web chat to actually ask for the same deal? This is often the best way with utility companies. I don't remember any company contacting me to volunteer something cheaper than what I already had, but if I ask them it can often work as they are not happy to lose business. That said, Smarty did, as I remember, actually extend the length of a special offer without me asking.

Also, if you put your £6 phones into a group, that will give you a discount on each down to £5.40.

[Chalkychap]

This new customer £5/month plan reverts to £6/month, after 12-months @jasongib_260139.

I'm struggling to think of a business, which offers their existing customers the same deals being offered to new customers.

If you know the exception to this rule, please share with the SMARTY community @jasongib_260139 - thanks.

[jasongib_260139]

oh well if you say so, i better remove my comment your highness!!!

[Chalkychap]

I'm sorry you feel that way @jasongib_260139. 
I was just trying to provide some additional information about pricing for new and existing customers.

[jasongib_260139]

well it came across as rude, arrogant and condescending. don't worry I'm online now getting smarty to close my profile down. will go elsewhere without people like you.

[Chalkychap]

Okay @jasongib_260139, thanks for letting me know.
It was not my intention to be rude, so my apologies for making you feel it was.

[WelshPaul]

You're the rude, arrogant and condescending one @jasongib_260139 . 👋🏻