Bonus sim

[AlanBuz_1853580]

Just signed up to smarty and received a bonus sim, my with is out of her contract in 2-3 months, will it still be valid for her to use sim to connect to smarty

[MSF]

Here's a link to an article that should help:

https://help.smarty.co.uk/en/articles/4539514-activating-a-spare-bonus-sim-or-a-sim-bought-in-a-shop...

Can't see why it should not be valid in a couple of months time.

[Jon2023]

I had a Bonus SIM (BS) that was included when I signed to Smarty LAST YEAR.

Today, Fri 26/5/23, I want to ADD this BS to my account on the Smarty App so that I can ACTIVATE it, then add an Unlimited Data plan to the BS.

App asks for my postcode so a NEW SIM can be send out to me, there is NO OPTION to use the BS.

Used the chat function after logging into my a/c on desktop, Smarty's Lavina said the BS is "valid for 24hrs after the 1st SIM is signed up/activate", words to that effect.

The slowness of the chat response due to "high volume of queries", I was waiting anything up to 5mins for a reply, I gave up and just ordered a NEW sim.

[Jon2023]

Its the same on the desktop after logging into my Smarty a/c, have to order a NEW sim with no option to use the BS let alone progress further to add plan onto the sim.

[MSF]

@Jon2023  Reply on your other post.