Atrocious phone signal due to 'network congestion'

[VT41]

I have had a long going issue with the terrible service offered in the E14 Canary Wharf area of London. Everytime I contact CS they blabber on about network congestion.

This has been going on for around a year. Why is the service so bad? How are people sticking with them and paying for a service they cannot use?! Canary Wharf is a main location!

[SmartyTrousers]

It’s a good question - why have you stuck with them and continued to pay for a service you cannot use?