Adult filter suddenly started?

[Stephen_1485903]

Weirdly it seems adult sites are now being blocked by Smarty today, despite it being fine yesterday and with no changes to my account. I've gone in and re-confirmed with my credit card that it should be off, but still blocked. What is going on Smarty? 

[Stephen_1485903]

And I checked the account settings;  it says: 

"Adult content access on

While using mobile data you will be able to access adult content."

[MSF]

@Stephen_1485903 Because we are members just like you, we don't have access to accounts or high-level info. Generally, Smarty staff aren't on here either.

Why don't you explore this via web chat with Smarty Support?

[krisswco72]

I had the very same problem tried to do it online myself and each time it said it was back on.. and it didnt work.. got on to chat three times to sort it.. wast of time chating for hald an hour with someone who was obviously not and native english speaker got nowhere after threee attempts got on to Smarty HQ with a formal complaint and it was finally sorted ... but I'm not holding my breath .. but so far its ok.. but It support  service is not the best on Smarty

[Pinkamena_pie]

I had exact same problem. Kept getting nowhere then the person would change n we would start all over again. Still blocked for adult content because I gave up!!! However I can get YouTube n thats fine by me....