Forum Discussion

SteveSc_2397746's avatar
SteveSc_2397746
SMARTY Pioneer
07-02-2024

4g data

Anyone else having data issues when phones auto connect to 4g?
3g works fine but I can't manually connect to it (iPhone 14) so I end up with no data connection whilst at work. 

3 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    07-02-2024

    Luckily, my iPhone (iOS 17.3) works well with the SMARTY network, SteveSc_2397746. 

    Looking at: Settings > Mobile Service > Mobile Data Options > Voice & Data - mine is set to use "5G Auto".

    The only other options here are: "5G Auto", "5G On" and "4G".  Not sure how you'd force use of 3G given these options.

    Have you check the network status at your work location, SteveSc_2397746? 
    Do this online at https://smarty.co.uk/network-status-checker.

     

    • SteveSc_2397746's avatar
      SteveSc_2397746
      SMARTY Pioneer
      08-02-2024

      Thanks for the response. 
      Yeah my settings are much the same. Tried turning off roaming too.
      A work colleague uses the Three network and has the same problem. They have offered a reduced monthly payment as compensation until they fix the problem.
      Doesn't help me but shows there is a problem.
      Status checker doesn't show up anything 

      • Chalkychap's avatar
        Chalkychap
        SMARTY Trendsetter
        08-02-2024

        Can you use a Wi-Fi network connection at work instead, SteveSc_2397746? 

        If it's not an unplanned works at your location, then perhaps Three UK could be working on the local cell tower/s, and their backhaul network as part of the 3G network switch-off project. 

        There's more about this online at https://smarty.co.uk/3g-switch-off.