Forum Discussion

SteveSc_2397746's avatar
SteveSc_2397746
SMARTY Pioneer
07-02-2024

4g data

Anyone else having data issues when phones auto connect to 4g? 3g works fine but I can't manually connect to it (iPhone 14) so I end up with no data connection whilst at work. 
Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
07-02-2024

Luckily, my iPhone (iOS 17.3) works well with the SMARTY network, SteveSc_2397746. 

Looking at: Settings > Mobile Service > Mobile Data Options > Voice & Data - mine is set to use "5G Auto".

The only other options here are: "5G Auto", "5G On" and "4G".  Not sure how you'd force use of 3G given these options.

Have you check the network status at your work location, SteveSc_2397746? 
Do this online at https://smarty.co.uk/network-status-checker.

 

  • SteveSc_2397746's avatar
    SteveSc_2397746
    SMARTY Pioneer
    08-02-2024

    Thanks for the response. 
    Yeah my settings are much the same. Tried turning off roaming too.
    A work colleague uses the Three network and has the same problem. They have offered a reduced monthly payment as compensation until they fix the problem.
    Doesn't help me but shows there is a problem.
    Status checker doesn't show up anything 

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      08-02-2024

      Can you use a Wi-Fi network connection at work instead, SteveSc_2397746? 

      If it's not an unplanned works at your location, then perhaps Three UK could be working on the local cell tower/s, and their backhaul network as part of the 3G network switch-off project. 

      There's more about this online at https://smarty.co.uk/3g-switch-off.