Getting started with SMARTY
All the info you need on switching, activating, SIM deliveries... Activating my SIM Begin your billing month and start using your shiny new plan. Activating a spare/bonus SIM or a SIM bought in a shop or other online supplier Have a SMARTY SIM and want to activate it? Here is how to do it. Transferring my number Keep your old number and bring it to SMARTY. Start using a new number When you switch to SMARTY you'll receive a new number. SIM delivery Know how SMARTY SIMs are delivered to understand when your SIM will arrive. When should I start using my SIM? Know when's best to insert your new SMARTY SIM into your devise for a smooth set up. Using the right kind of SIM card Learn how to get started with one of our SIMs. Cancel my old phone number and account with my previous provider See how we can terminate your old number and account services with your previous network provider for you. Parental restrictions Find out about how to access adult content and SMARTY's policy on parental control. Unlocking my phone Need to unlock your device? Here's how to do it. I can't access my previous SIM Switch to SMARTY without your old SIM from your previous provider. Using the internet after you’ve joined SMARTY If you can’t use your available data, here’s how to update your APN settings. Setting up voicemail Discover how to set up voicemail on your SMARTY SIM. Your plan agreement with us Read about your plan agreement with us.
Looking for your "Out of plan" usage?
Hello, I've got the SMARTY app for iOS, and I'm wondering if anyone else has this problem? In the app, when I goto "History" and use the Looking for your "Out of plan" usage? option, it doesn't seem to work - none are shown. Using the SMARTY online dashboard, I can see my out-of-plan charges. Thank you.Account and billing
Here's the lowdown on all the important stuff. How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Learn how to edit this information. Changing your postal address Learn how to update your address if you move. Validating changes to your account Learn how to verify any edits and why this is needed. Your login details All about logging into your SMARTY account. Your SMARTY account details Find out how to see or edit your account information. Delivery reports and SMARTY How SMS delivery reports work with your SMARTY SIM. Closing the account of someone who has died Here are your options for taking care of a deceased loved one's account. Thinking of leaving? Get some help before you decide. How do I leave SMARTY? Here’s how to close your SMARTY account and go to another network. How do I delete my account? Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet. Setting your plan up to automatically renew Learn why it's better to set your account up to auto renew. What happens if your account isn't set up to auto-renew? What happens if your account isn't set up to auto-renew? What happens if I don't renew my plan? What happens if I don't renew my plan? How billing works with SMARTY There are a few payment options to choose from. Billing cycles Find out when your monthly billing cycle starts and ends. Topping up your account balance in store via PayPoint Learn how to top up your account in a retail store that supports PayPoint transactions. About your account balance and money off What money off is, and how it helps you save cash. How do I pause my plan? Here's how to stop your plan temporarily. Dealing with failed payments If your payment fails, the SMARTY team can help. VAT receipts and invoices VAT receipts and invoices The SMARTY Active Card Check Find out what a card check is and why it needs to be done. Business plans with SMARTY A word on business plans and having multiple SMARTY accounts. 14 Day Money Back Guarantee Process your own cancellation.Why not Up your game @Smarty. physical SIM cards to eSIMs be introduced to Smarty's serv
In the vibrant landscape of telecommunications, the potential adoption of eSIM technology by Smarty heralds a new era of convenience, security, and environmental stewardship. This leap forward promises seamless carrier switching, allowing users to effortlessly navigate between networks, a boon for international travelers and those desiring the utmost flexibility in their connectivity. The eSIM technology also introduces the capability to house multiple phone numbers on a single device, blending personal and professional worlds with unprecedented ease. Such a feature is invaluable for the modern user, who navigates diverse roles requiring distinct communication channels. Moreover, eSIMs stand as pillars of sustainability in the digital age, eliminating the need for plastic SIM cards and their accompanying waste. This shift not only reflects a commitment to innovation but also to ecological responsibility, aligning with broader global efforts to reduce environmental impact. Security is enhanced with eSIMs; their embedded nature offers robust protection against physical threats, coupled with the ability to remotely manage and secure devices. This provides users with peace of mind, knowing their digital identity is safeguarded. As we edge closer to widespread 5G adoption, eSIM technology positions Smarty at the forefront of the telecommunications revolution, ensuring readiness for the next wave of network evolution. This strategic move not only promises to enrich the user experience but also solidifies Smarty's role as a forward-thinking provider in a competitive landscape.
Inbound call logs
How can I access my incoming call logs for a specific billing cycle? I need to review my call history for the past month and I'm not sure how to access it. I have checked the 'Usage history' page (/dashboard/usage-history/{date}/voice/0), but it only covers outbound calls. What steps do I need to follow to access this information and what information do I need to provide to my service provider to obtain these logs? I would appreciate any guidance or recommendations from the SMARTY Community on this matter. Thank you in advance for your help!
