Account and billing
Here's the lowdown on all the important stuff. How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Learn how to edit this information. Changing your postal address Learn how to update your address if you move. Validating changes to your account Learn how to verify any edits and why this is needed. Your login details All about logging into your SMARTY account. Your SMARTY account details Find out how to see or edit your account information. Delivery reports and SMARTY How SMS delivery reports work with your SMARTY SIM. Closing the account of someone who has died Here are your options for taking care of a deceased loved one's account. Thinking of leaving? Get some help before you decide. How do I leave SMARTY? Here’s how to close your SMARTY account and go to another network. How do I delete my account? Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet. Setting your plan up to automatically renew Learn why it's better to set your account up to auto renew. What happens if your account isn't set up to auto-renew? What happens if your account isn't set up to auto-renew? What happens if I don't renew my plan? What happens if I don't renew my plan? How billing works with SMARTY There are a few payment options to choose from. Billing cycles Find out when your monthly billing cycle starts and ends. Topping up your account balance in store via PayPoint Learn how to top up your account in a retail store that supports PayPoint transactions. About your account balance and money off What money off is, and how it helps you save cash. How do I pause my plan? Here's how to stop your plan temporarily. Dealing with failed payments If your payment fails, the SMARTY team can help. VAT receipts and invoices VAT receipts and invoices The SMARTY Active Card Check Find out what a card check is and why it needs to be done. Business plans with SMARTY A word on business plans and having multiple SMARTY accounts. 14 Day Money Back Guarantee Process your own cancellation.
High Data Usage
My sister-in-law signed up with Smarty's 40GB data plan 14 days ago and she is a very light data user and yet the Smarty App states she has used 34GB of her allowance. Fortunately she is using a TP-Link 4G Router which independently records the data used. I will be paying her a visit soon to examine the Router info, her devices and general setup. For now I am suspicious as to the validity of the data usage Smarty reports via their App. Call back in a week for an update.
Inbound call logs
How can I access my incoming call logs for a specific billing cycle? I need to review my call history for the past month and I'm not sure how to access it. I have checked the 'Usage history' page (/dashboard/usage-history/{date}/voice/0), but it only covers outbound calls. What steps do I need to follow to access this information and what information do I need to provide to my service provider to obtain these logs? I would appreciate any guidance or recommendations from the SMARTY Community on this matter. Thank you in advance for your help!Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
