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TeresaB_2058125's avatar
TeresaB_2058125
SMARTY Pioneer
31-05-2023

High Data Usage

My sister-in-law signed up with Smarty's 40GB data plan 14 days ago and she is a very light data user and yet the Smarty App states she has used 34GB of her allowance. Fortunately she is using a TP-Link 4G Router which independently records the data used. I will be paying her a visit soon to examine the Router info, her devices and general setup.  For now I am suspicious as to the validity of the data usage Smarty reports via their App. Call back in a week for an update.

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1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    01-06-2023

    TeresaB_2058125  May be also worth looking at data usage via the web page route to the account. I still find that more reliable generally.