Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
Bad Smarty signal issues
For the last 24 hours my signal just cuts off, the signal displays a !, then an x with empty signal bar. I have to keep going in and out of aeroplane mode, the signal comes back for about 1 minutes then it cuts out again. I have unlimited data and not had this problem before. Any help, thanks
Group Plan Discount Help
Hi everyone! 👋 I’ve just joined Smarty and recently created a group – I’m the admin. I’ve invited my friend to join via my referral link, and we’re just waiting for his SIM to arrive. Once it’s activated, he’ll be joining the group. I’m a bit confused about how the discounts work though. It’ll be a mix and match setup, as he uses more data than me. My plan is £6 for 10GB, and his will be £8 for 50GB. Willl he be the only one who gets the 10% discount, or do both of us get it once he joins the group? Just want to make sure I’ve understood it right before his SIM arrives. Thanks!Joining Smarty
Hello-I got two smarty Sims for my teenage children some time ago and another for my wife last year. I am with another provider. I have decided that I would like to move to Smarty but my current Smarty account has my son's SIM linked up with my name and email address. When I sign in, I have to ask him for the access code sent to his number. How can I painlessly join smarty with my existing number ? Thanks
New customer. NO Incoming or Outgoing calls
Hi I joined Smarty today and had my number ported across from my previous provider. At 13:16 I received an email to say that my port had been successful. During the afternoon most of the services slowly appeared. At this moment, I can send and receive texts ok, internet works ok, but - I cannot make or receive phone calls. I have just restarted my mobile and retested. It is now 19:25 - it looks like no phone tonight. Very disappointing Smarty. Not a good start. I'd be grateful for any help.
