Customer Satisfaction
Dear smarty, first of all i would like to express my severe frustration & anger about getting to this point of contacting your company. I have had to click on & re click articles trying to make contact which is a lot harder than trying to get out of a very large maze or even solving a rubik's cube. The methods one has to go through on your page is just totally outrageous just to get to this point of emailing you. There are no contact numbers & the web chat is non existent which i & many other users find totally unacceptable as paying members. The reason for my email is that i want to cancel voicemail or deactivate it so i just get calls coming straight through & make it my decision to answer or not without having to go through the rigmarole of listening to msges through voice mail. There is no 3 digit number to ring like any other provider like ee, vodafone etc for customer services or to hear your balance etc etc (Why??) I recommend that you upgrade your service so even your paid members can actually get through to some one which will make it a lot easier than the current method you have in place at the moment as i certainly don't want to spend half an hour or even an hour trying to contact smarty on a computer or phone which you must agree that is unacceptable. So please give your customers what they want which is an easier way to contact you. Sincerely yours Mr M. Edge...
re activate my account or get my number back
Hi, Hope everyone's well I have been unable to return to the UK for the last couple months because of family issues. This led to me not realisng that my account was close to being closed I saw the email that it was closed and tried to renew it by purchasing a new plan but this just created a new account and new number. Now i understand that i may not be able to re activate the account but is there a way i can get that number assigned to my new account. I've had it for a while and it is very important to me Thank you for your help in advance and at the very least for reading this.
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.Unable to renew or change my plan
My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears: "Sorry we couldn't process your request, check that you have completed each field correctly and try again" Very frustrating as can not use phone except on WiFi. Any solution? Thanks in anticipation.
