There is an area of this Community Forum for Ideas.To date, since mid March 2024 there have been 26 ideas posted - admittedly some of them frivolous.3 of those have been under investigation for a very long time.None of the ideas has been implemented ...
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up.
I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans....
I just followed through a link on an email from MoneySupermarket to a deal on the Unlimited plan for £15 per month.https://smarty.co.uk/plans/unlimited?vc=12MthUltdGB15Apr24MSM&utm_campaign=awin&utm_medium=affiliates&utm_source=rightmobilephone&utm_c...
Just spotted the new section of Help Videos.https://community.smarty.co.uk/t5/help-videos/bg-p/help-videosSurely that will now make this section of the website totally redundant !!!! 嵐嵐嵐
@WendyTi_3242475 If your number is showing on your Smarty Account dashboard and it still rings on your old provider's network voicemail after another hour or so, then you need to have a web chat with Smarty Support just in case there has been a split...
@Suechurch46 Why didn't you explain that at the outset? So, the account dashboard says you have an active sim and current Smarty plan, but the phone is not working?Firstly, do a Network Status check to ee if there is a local mast issue.Then try the ...
@Suechurch46 Firstly check your Account Dashboard to see that it shows an activated sim as well as a current smarty plan.If you have only just activated the sim, it can sometimes take up to a couple of hours to get fully live.
@RolandK_3218197 The question that will occupy the owners of Smarty rather more is: Does the network show a profit given the current level of investment ?If the answer is positive, then they will see no need to change the customer service model. Don'...
