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@David_1960 Hi did you webchat smarty and tell them to move you to the promotion they should have confirmed it was done and it will take effect on your next renewal date 

@Sam_2331027 How many digits are you trying to set as a pin by default it's normally your date of birth 

@Sam_2331027 Dial 123 from your handset its already setup by default but you have to set a pin and record a greeting 

@ScottSp_2962820 Hi only if you cancel the one you have ordered then you can add the one uv got already 

@MSF They will as long as it's still being offered