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Christop_163203
SMARTY Maverick
Joined 22-03-2024
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Re: Second week of No Connection
Well it's been a stressful 40 days since contractors accidentally sliced through the supply cable for Albion Square transmitter mast but finally normal service has resumed. I have submitted a further (and hopefully final) claim for compensation.4.9KViews1like0CommentsRe: Second week of No Connection
I have been done to the mast this morning and true enough the electrician is busy feeding in the new supply with labourers sweeping the pathway where presumably the new cable has been buried. Fingers crossed it may be up and running again today. January 20th to February 21st a long time with no signal. I've never drunk so much coffee than I have during the last few weeks. I'm almost on first name terms with most of the Costa staff 🤣4.9KViews1like0CommentsRe: Second week of No Connection
February 11th ( having passed yet another date given for normal service to resume ) and still no signal despite my friend and neighbour being told by Three yesterday that the mast was fixed and all he had to do was restart his phone .... but that made no difference.5.3KViews0likes0CommentsRe: Second week of No Connection
I have had different reasons given to me for the reason of no signal. Heavy customer traffic, planned maintenance, weather when the fault is actually an electrical supply failure ( as reported in the news media) . Also four different dates given to me of when the mast will be fixed, each one has now passed. I requested and received compensation for this month. I have now been told that the downtime is due to an upgrade of the mast which will be completed "soon". I asked that since it will be "soon", could they suspend my recently acquired promotional plan until the signal was restored. The answer was yes I can suspend my plan but the promotion would be cancelled. 😡 I have been with Smarty for several years and until now have been completely satisfied with them, but this month I have only received 17 GB out of my 80 GB allowance (before loss of signal on January 20th). My plan renews on 13th but to keep my promotion, Smarty expects me to pay for a service that they cannot provide.5.3KViews0likes0CommentsSecond week of No Connection
I know that this current problem is out of the hands of Smarty directly as it an issue with just one transmitting mast in west Cumbria and that Three is doing their best to gain access to the mast which is on private land owned, I am given to understand, by the Nuclear Decommissioning Authority who are allegedly denying access. I just wondered how many members around the area of Whitehaven are affected (I know all Three customers here definitely are)? If you are local to this area and have had constantly no connection or a weak data signal since January 20th please reply to this Post. ThanksSolved5.6KViews1like25Comments