wifi calling

[SusanGi_1883805]

i have a Nokia x10 with wifi calling capability however it doesnt appear to work, does anyone have this phone and know if it works with Smarty (its not on their list of compatible devices)

[SusanGi_1883805]

OK, i didn’t realise when you put the phone in airplane mode you could turn on wifi, this I have done and the wifi calling is perfect now! Thanks 

[MSF · Accepted solution]

@SusanGi_1883805 It won't work if you are using it where there is a mobile signal available as preference.

You would need to put it into airplane mode to force it to use wifi calling.

[SusanGi_1883805]

Thank you for your reply, when i put it in airplane mode, it did not activate the wifi calling so Im wondering if it just wont work with Smarty?

[MSF]

@SusanGi_1883805 That is strange. The phone definitely supports wifi calling? Is it turned on in Settings?

Check out this article: https://help.smarty.co.uk/en/articles/4277679-how-do-i-use-wifi-calling