very poor signel

[RogerBa_3076950]

Very poor signal indoors and outdoors in BN12 area call drops out other person can not hear me or me hear them this morning caller couldn't get hold of me did not ring went over to voice mail I was in doors have WiFi switched on, other phones in house with O2 and Vodaphone working with no problems

[MSF]

@RogerBa_3076950 Have you checked Network Status for your postcode?

There may be a mast problem or congestion.

[RogerBa_3076950]

Hi, Have checked network status shows no problems have had this problem all week number was ported over last Friday signal has been poor since then have checked settings WiFi calling is on, Preferred network shows 4g/ 3g auto 

[MSF]

@RogerBa_3076950 Is your phone definitely compatible with Smarty's version of VoLTE? Did it work perfectly before the port?

[RogerBa_3076950]

Have checked phone for compatiblity its ok Motorola G14 3 months old worked perfectlty on my old phone network 

[MSF]

@RogerBa_3076950 Just because it works on old network is unfortunately not a guarantee that it will work on Smarty.

It appears that networks use different protocols for VoLTE; now that 3G has been turned off and phones need to use the 4G signal, this has become an issue for some.

[RogerBa_3076950]

Shame it is a weaker signal worked okay on Vodafone 4g network 

[Rebekah_150]

Hey RogerBa_3076950,

If you do still need assistance I recommend contact our customer care team who can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.