Unreasonably Fast Data Depletion on Smarty – Anyone Else?

[JamilaF_2872589]

Hi everyone,

I’ve been experiencing unusually fast data depletion on my Smarty 100GB plan and wanted to see if others are facing the same issue.

On 25th January 2024, I had 27.21GB remaining, with my plan set to reset on January 5. Despite minimal usage—just basic browsing and searching with a hotspot on two devices—my data was completely used up within a few hours. No videos, downloads, or heavy usage were involved.

Compared to other providers, where even 30GB lasts me over a month, Smarty’s data seems to deplete at an absurd rate. I’ve contacted support for a breakdown and investigation, but I’m curious if anyone else has noticed similar issues.

If you’ve faced this, how did you address it? I’m starting to question the accuracy of their data tracking.

Thanks!

[MSF]

@JamilaF_2872589  Not had the problem. I used data for a long Zoom meeting and that used just 600Mb.

[SmartyTrousers]

Your phone should be able to give you a breakdown of which apps/services have been using data.

If you're saying you had a couple of devices tethered to your phone and using its data connection, could these have been downloading updates in the background?