05-10-2024 18:41 PM
I transferred my mobile number using the PAC number when I first joined. Now I can’t send text to some of my friends as the number in text is different from my mobile pac number. Help!
06-10-2024 11:27 AM
Hey Kenneth_2832694
WE will need to check your account to assist you and I can not access it on this platform, if you reach out to our customer care team they can help https://smarty.co.uk/contact available daily from 8am – 8pm.
06-10-2024 12:13 PM
@Kenneth_2832694 In addition to what @Rebekah_150 says, it may simply be that your phone has 'remembered' the original number allocated to the sim when you activated it.
You can often manually change this in the phone settings or else do a network reset which will force it to register correctly to smarty network and the number should then correct itself.