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Text Message Issues after Porting to Smarty

DavidSm_1859114
SMARTY Rookie
SMARTY Rookie

Hi All, 

Having an issue with text messages after porting my father in law over from O2 to Smarty.  Ported over using the PAC code and all seemed OK but then realised text messages are arriving from the Sim Card phone number and not the Proper Ported number. If we ring or text it works fine and if he calls us it's fine but if he replies to a text it arrives from the Sim Card number.

We've restarted and powered off the phone multiple times but the issue persists.

Any advice..?

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