Text Message Issues after Porting to Smarty

[DavidSm_1859114]

Hi All, 

Having an issue with text messages after porting my father in law over from O2 to Smarty.  Ported over using the PAC code and all seemed OK but then realised text messages are arriving from the Sim Card phone number and not the Proper Ported number. If we ring or text it works fine and if he calls us it's fine but if he replies to a text it arrives from the Sim Card number.

We've restarted and powered off the phone multiple times but the issue persists.

Any advice..?

[AlanTid_3091544]

Hello David.

I have exactly the same issue. Was yours resolved, and if so, how? Many thanks. Alan.

[MSF]

@AlanTid_3091544  Try this article towards the end: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number 

[AlanTid_3091544]

Thanks for that. All sorted now.

[MSF]

@DavidSm_1859114 This topic has been covered many, many times.

Firstly, check what number appears in your phone settings and change manually if possible.

Secondly, a network reset normally sorts it.