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slow internet

RuggedRoss
SMARTY Maverick
SMARTY Maverick

‎18-01-2024 16:15 PM

Brother on Smarty is getting over 80mb download on his Samsung.

 

I am only gett 0.7mb download on Smarty on my POCCO phone.

 

We are in same location so using same mast.

 

I used to get 80mb on Giffgaff.

 

What could the problem be?

Do I need to go back to Giffgaff?

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1 REPLY 1

JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎19-01-2024 11:34 AM

 Hi @RuggedRoss 

Thank you for reaching out to our SMARTY community.

You may need to reset your network settings to help enhance your connection!

If you haven’t already done so, you could try the following to potentially regain a connection;

  • Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
  • Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
  • You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.

If the issue still continues, please reach out to our webchat team so we can take a further look into this for you - 

https://smarty.co.uk/contact

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