SIM transfer went wrong, and Support keeps fobbing me off 😟

[Pappy2138534]

Bit of a long one:

Transferred my old number from Plusnet to Smarty, and all was working well. Then I added a family member to my Group, and tried to transfer their old number across too.

Well, their number ended up getting transferred to MY Smarty SIM, and I ended up LOSING my number 😞

I immediately got on Support Chat, and he said he would look into it and provide updates. It's been over a week, and he keeps saying the same thing.

How do I escalate this? I have no idea if that old number is recoverable or not. If I knew for sure, I'd stop hassling him. I'm pretty anxious about the whole thing, TBH.

Can anyone advise on what I can do next? TY

[Linsey]

Hey,

Thank you for bringing this matter to our attention!

We sincerely apologise for any inconvenience caused and are sorry to hear about your experience.

Rest assured, we have escalated this issue to our dedicated team, and we kindly ask you to monitor your emails for further updates.