Forum Discussion
Sim Swap Error
I've recently transferred my old number and provider to Smarty. But my bank is telling me there is a Sim Swap Error which means I cannot use my banking debit card to make online orders. Visa Secure P...
So it sounds like you are no longer receiving the code your bank / Visa texts to you when you are trying to make an online purchase, even though you used to receive these on the same phone number before you moved it to Smarty?
How long ago did you transfer your number to Smarty, and did you receive a confirmation text and email from Smarty that the transfer completed successfully?
While this issue is ongoing, can you choose to authenticate the transaction using your online banking app instead of receiving a code via text?
