Short term cancelation

[Anthony_2285035]

I have a smarty sim in my router in my caravan. The site closes soon and I would like to temporarily stop my account for4 months. There's no point paying for it whilst I am not there. Can I cancel and rejoin in 4 months time ?.

[Tascha · Accepted solution]

Hi @Anthony_2285035 yes absolutely! The great thing about SMARTY is that you're not tied into any sort of commitment. You can pause your plan at any time simply by switching off auto-renew in your dashboard and you'll then have up to 6 months to renew the plan in order to keep your number active 😊

[BHUWAND_3176579]

I want to cancel my sim 

[MSF]

@BHUWAND_3176579  Did you read my reply? Was something not clear?

You can only otherwise cancel a sim within the 14 day cooling off period and then you need a webchat with Smarty Support.

[BHUWAND_3176579]

I don’t want any more 

[Rebekah_150]

Hi  BHUWAND_3176579,

If you need direct assistance our chat team are on hand to help https://smarty.co.uk/contact is available daily from 8am – 8pm.

[MSF]

@BHUWAND_3176579  Turn off auto renew in your account dashboard and do not buy anew Smarty plan when current one expires. You will receive a warning email after 180 days of inactivity, telling you that your sim will deactivate after a further 40 days without a purchase.

[Tascha · Accepted solution]

Hi @Anthony_2285035 yes absolutely! The great thing about SMARTY is that you're not tied into any sort of commitment. You can pause your plan at any time simply by switching off auto-renew in your dashboard and you'll then have up to 6 months to renew the plan in order to keep your number active 😊

[BHUWAND_3176579]

I don’t want to renew 

[Anthony_2285035 · Accepted solution]

That's really helpful. Thank you.