A few weeks ago I was on a late night train, moderately quiet in our carriage except for a group of young men that were harassing a young woman who was on her own.
Having tried to intervene, I was threatened and told to sit down/mind my own business.
I tried to send a text to the British Transport Police, but as they use a short code (61016) this was not possible! I wasnโt able to discretely call them as I felt that would have been noticed.
Fortunately, the woman managed to make a dash out the door at the next station and was not followed, but I was left very concerned that because of SMARTYโs failure to implement a now common feature, something terrible could happen another time.
People should be made more aware that as a network, SMARTY isnโt fully fit for purpose and cannot be depended on. I asked when theyโd introduce short code testing nearly 2 years ago and despite the annoyance, I have persisted until this point. Now I realise it could be dangerous for me (or other members of the public) to stay on this network.
