Forum Discussion
roaming in france not working
mosheco_2647700 Seems strange that it all worked in Italy but not in France.
Have you tried turning off and then on again to force a fresh connection?
mosheco_2647700 Another possible option is to change the phone from automatic network selection to manual and then try the various networks that it picks up (but obviously not the one that failed you up to now)
When you mention picture messaging, are you referring to something like WhatsApp? That runs on data.
If that still doesn't do the trick, try a web chat with Smarty Support to see if they can check everything. ( I'm assuming that your plan didn't run out but you had a data add-on left in your account)
sorry i mistakenly pressed accept as solution, i have tried turning my phone on and off many times nut it has still not helped
mosheco_2647700 Another possible option is to change the phone from automatic network selection to manual and then try the various networks that it picks up (but obviously not the one that failed you up to now)
When you mention picture messaging, are you referring to something like WhatsApp? That runs on data.
If that still doesn't do the trick, try a web chat with Smarty Support to see if they can check everything. ( I'm assuming that your plan didn't run out but you had a data add-on left in your account)
yes i have tried that already. when i say picture messaging i mean sending pictures through the messaging apps which smarty offer free with all plans it runs off data like whatsapp. but data is not the problem as that works fine just basic texting and calling not working.
will try a webchat with smarty thanks.
mosheco_2647700 OK. Still not sure what you mean by 'the messaging apps which Smarty offer free with all plans' - sms is included but is not an app - the app is on your phone. Normally picture is too big to send via sms (300kb limit)
if you have goole messaging it compresses the picture to around 70kb so you can send through normal messaging apps, its known as MMS
