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Restrictions from 3 network

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Cassandr_889434
SMARTY Rookie
SMARTY Rookie

โ€Ž03-10-2023 21:37 PM

I use the smarty sim in a 4g house router due to my rural location and have found that adult listed sites are now blocked by the 3 network. There are no restrictions through the router or through the smarty dashboard and I have re-verified my age. I am not a direct customers of three so have no account with them to open the restrictions.
What can I do? 

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jassingh
SMARTY Motivator
SMARTY Motivator

โ€Ž04-10-2023 09:51 AM

So, you have disabled the adult content filter and you're still seeing sites blocked? Did you restart your device after the filter was disabled?  I would suggest getting in touch with the web chat so they can troubleshoot this for you as normally once the content filter is removed then restrictions are lifted.

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lukefow_2033993
SMARTY Maverick
SMARTY Maverick

โ€Ž04-10-2023 00:09 AM

you can use a VPN to bypass the website blocking

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jassingh
SMARTY Motivator
SMARTY Motivator

โ€Ž04-10-2023 09:51 AM

So, you have disabled the adult content filter and you're still seeing sites blocked? Did you restart your device after the filter was disabled?  I would suggest getting in touch with the web chat so they can troubleshoot this for you as normally once the content filter is removed then restrictions are lifted.