Replacement sim

[LuapReckut]

I’m stuck in a hellish loop, I lost my old phone, ordered a replacement sims after checking my address was correct and it didn’t arrive! I’ve tried reordering and still no sim. I’ve paused my plan as I can’t afford to pay for a service I can’t use! 

[MSF]

@LuapReckut  Then you need to get in touch with Support Team via web chat for them to investigate.

[LuapReckut]

I seem to be stuck in some weird loop, which keeps going round without any resolution! I only use this to use a My-Fi router, so I guess I’ll just go with another provider, rather than waste money with smarty 

[MSF]

@LuapReckut But still you don't say what the Smarty Support team response was, so I'm not sure what else I can suggest.