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Question end Plan and i dont wont continue new plan

PiotrRo_2708044
SMARTY Rookie
SMARTY Rookie

Hello my Plan end on 07.06. end I dont wont continue. If i dont pay was no problem yes. I'm from Poland and i live in Poland thats the reason that i don't wont to continue Yours card.

Thank you very much for Answer and sorry for my englisch

2 REPLIES 2

JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey @PiotrRo_2708044 

Thank you for reaching out to our SMARTY Community Forum!

If you want to stop paying for your SIM, simply turn off the auto-renewal function on the SMARTY app, this will ensure you are not paying for your plan moving forward. 

If you need additional support, please contact our webchat team here: 

https://smarty.co.uk/contact

I hope this helps! - Jodie

MSF
SMARTY Guru
SMARTY Guru

@PiotrRo_2708044  In your account dashboard, turn OFF the auto-renew option. See: https://smarty.co.uk/dashboard/settings/manage-plan

Your plan will not then renew. After 180 days you should receive an email warning that your sim will be deactivated after a further 40 days.