Read this recent thread, which may apply to you.
This is the Smarty community forum, populated by Smarty users. As we donโt work for Smarty, we donโt of course have access to your account.
If the thread below doesnโt answer your question, you would need to start a webchat with a Smarty agent.
https://community.smarty.co.uk/t5/chats-hacks/auto-renew-experience/m-p/2911#M2477
FWIW my own experience:
โEven though since I joined Smarty on June 2nd this year, I have had a positive balance, as I usually add ยฃ20 or so monthly via the pay point top up, when my plan renews, my account / app always says my service has been paused, and I need to log in again, which is a pain.
HOWEVER, thatโs โjustโ the website / app, as CRUCIALLY the actual smarty service is not paused, I still have signal, can still make and take calls, and use data. There is an anomaly in the Smarty renewals process, which gives the impression that a users service has been paused, when it fact it hasnโt.
Obviously, the process above only applies when people do have a positive monetary balance within their account. โ
