Forum Discussion
Phone settings displaying wrong number
Thank you MSF, this is now working. Whilst I'm an experience software engineer and user (42 years of it with Microsoft stack) and iPhone and IOS dev too since 2009, I missed a couple of important nuances in the instructions:
The critical point was in the instruction to reset network settings which is embedded in the settings section
Settings > General > Transfer or Reset iPhone
Reset
Erase All Content and Settings
I was massively reluctant to tap reset because the context is Reset Phone. Also, in this UI there is no indication on that Reset option that there will be further UI options and that it won’t immediately do something destructive.
Anyway I took a risk and tapped it and guess what - yes more options (it didn’t just dive into a full blown reset - phew). The options then were:
Reset All Settings
Reset Network Settings
Reset Keyboard Dictionary
Reset Home Screen Layout
Reset Location & Privacy
Cancel
So I was safe to tap Reset Network Settings and that did its work and then initiated a reboot of the phone and all worked then.
In the "Microsoft World” user interfaces, any button differentiates actions that won’t just launch the action but will give further opportunities to select or back out of an action with a … suffix which has become muscle memory in my user experience. In that sense, had the text displayed were "Reset …" I would not have hesitated to tap it and then tap Reset Network Settings.
Instead I was expecting to see an option called Reset Network Settings in the first screen.
Maybe that convention isn’t universal and is specific to Microsoft and Linux.
This has been an interesting learning though. I hope my input helps you assess and refine your descriptions for all anticipated audiences but I do appreciate your timely and patient responses which got me there in the end.All the best,
bigstilton
bigstilton Just to clarify the position, the only Smarty employees here are the moderators.
The rest of us are just volunteers who try to help out our fellow forum members. For that reason, I won't have any input in assessing and refining descriptions for all anticipated audiences.
I have been an Apple-oholic for many years now and so rarely need to make any changes to Settings; when changes are necessary, I am fairly used to the architecture and so would never think of my old Microsoft days (thankfully! 🤣)
Thank you MSF, this is now working. Whilst I'm an experience software engineer and user (42 years of it with Microsoft stack) and iPhone and IOS dev too since 2009, I missed a couple of important nuances in the instructions:
The critical point was in the instruction to reset network settings which is embedded in the settings section
Settings > General > Transfer or Reset iPhone
Reset
Erase All Content and Settings
I was massively reluctant to tap reset because the context is Reset Phone. Also, in this UI there is no indication on that Reset option that there will be further UI options and that it won’t immediately do something destructive.
Anyway I took a risk and tapped it and guess what - yes more options (it didn’t just dive into a full blown reset - phew). The options then were:
Reset All Settings
Reset Network Settings
Reset Keyboard Dictionary
Reset Home Screen Layout
Reset Location & Privacy
Cancel
So I was safe to tap Reset Network Settings and that did its work and then initiated a reboot of the phone and all worked then.
In the "Microsoft World” user interfaces, any button differentiates actions that won’t just launch the action but will give further opportunities to select or back out of an action with a … suffix which has become muscle memory in my user experience. In that sense, had the text displayed were "Reset …" I would not have hesitated to tap it and then tap Reset Network Settings.
Instead I was expecting to see an option called Reset Network Settings in the first screen.
Maybe that convention isn’t universal and is specific to Microsoft and Linux.
This has been an interesting learning though. I hope my input helps you assess and refine your descriptions for all anticipated audiences but I do appreciate your timely and patient responses which got me there in the end.
All the best,
bigstilton
bigstilton Just to clarify the position, the only Smarty employees here are the moderators.
The rest of us are just volunteers who try to help out our fellow forum members. For that reason, I won't have any input in assessing and refining descriptions for all anticipated audiences.
I have been an Apple-oholic for many years now and so rarely need to make any changes to Settings; when changes are necessary, I am fairly used to the architecture and so would never think of my old Microsoft days (thankfully! 🤣)
