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PAC and old number can't be verified

Laguna33p
SMARTY Rookie
SMARTY Rookie

‎19-04-2023 13:33 PM

Hi all, just joined with smarty, entered the PAC from old provider and number wanting to transfer on the smarty webpage and they can't be verified. Anyone else had this issue?

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5 REPLIES 5

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎19-04-2023 13:40 PM

No, the webpage for PAC submission worked okay when I used it @Laguna33p.

You should be able to submit your PAC manually with SMARTY Mobile's web chat support option. 
The support team work 8am - 8pm daily - visit https://smarty.co.uk/contact to get in-touch.

Good luck. 

ianhaynes_96878
SMARTY Rookie
SMARTY Rookie
In response to Chalkychap

‎19-04-2023 13:44 PM

Not working. Pretty poor state of affairs that you have to join a `community` to try and find out what is happening. Web chat is a joke.

 

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AB
SMARTY Commentator
SMARTY Commentator

‎19-04-2023 14:08 PM

I agree a lot of problems porting into Smarty Pac not excepted or you receive 10 emails in one day that the port in was unsuccessful web chat is a joke waiting 20.30.40 minutes for replies to questions 

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Janush
SMARTY Pioneer
SMARTY Pioneer

‎19-04-2023 14:30 PM

Hi,

Hi, I am having the same issue, please let me know if you manage to sort it out. Thank you

 

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Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎20-04-2023 11:43 AM

Hey,

I am sorry you have been having issues, if you have tried submitting your PAC with 44 instead of 0 at the start of the phone number and are still having issues please get in touch with our chat team and they can, assit. https://smarty.co.uk/contact  and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

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