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Old number showing

LorriWi_2402988
SMARTY Pioneer
SMARTY Pioneer

I have transferred my old number to smarty on my iphone 11 but the smarty number is still showing in setting and on some of my messages, how do i add my number that i transferred to my phone 

1 ACCEPTED SOLUTION

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Have you tried the following:

  1. Turn OFF iMessage (Settings > Messages).
  2. Turn your phone OFF for at least 10 minutes.
  3. Turn your phone ON and tap Settings > Phone > My Number and confirm that it is correct. 
    If it’s not correct, please enter the correct number.
    If you can’t enter the correct number, go to:
    Apple ID > Name Phone Numbers, Email > CONTACTABLE AT in order to correct the number (initially delete old number, then go back in and insert the correct number).
  4. Turn iMessage back to ON (Settings > Messages).
  5. Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

If that fails, try doing a Network Reset as follows (applies to iOS 15+):

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

View solution in original post

4 REPLIES 4

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Have you tried a NETWORK RESET @LorriWi_2402988

The iOS user guide explains how to do this. 

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Have you tried the following:

  1. Turn OFF iMessage (Settings > Messages).
  2. Turn your phone OFF for at least 10 minutes.
  3. Turn your phone ON and tap Settings > Phone > My Number and confirm that it is correct. 
    If it’s not correct, please enter the correct number.
    If you can’t enter the correct number, go to:
    Apple ID > Name Phone Numbers, Email > CONTACTABLE AT in order to correct the number (initially delete old number, then go back in and insert the correct number).
  4. Turn iMessage back to ON (Settings > Messages).
  5. Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

If that fails, try doing a Network Reset as follows (applies to iOS 15+):

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Thank you it’s worked 

Thanks Resetting Network Settings worked for me.