Number not associated with phone

[PhoebeW]

 Hi, I am wondering if anyone has a solution to this problem? I have recently moved from Giffgaff to Smarty and had my number transferred which all went fine, apart from this. I have tried resetting my phone and taking the SIM out several times. I have changed ‘My number’ in setting so that is correct too but I can’t seem to get rid of this. Any ideas? 

[MSF]

@PhoebeW  When you sign into your Apple ID at iCloud.com, does the phone show alone of your devices?

[MSF]

.....as one of your devices?

[PhoebeW]

Hi, thank you for your response. I’ve just checked and yes my current iPhone comes up as one of my devices. It shows my correct number as my ‘phone number’ too. 

[MSF]

@PhoebeW  Have you tried signing out of FaceTime and iMessage and then signing back in again? Cannot think of anything else at the minute.

[PhoebeW · Accepted solution]

I had tried that but it didn’t work. However, I have managed to sort it after days of trying! I went to the ‘phone’ part of my settings and although the number showing was correct, I deleted it and re typed it. Then I went back into ‘messages’, turned iMessage off and on and it’s worked! Thank you for your help 🙂 

[MSF]

@PhoebeW  de nada!