Forum Discussion
No signal since May - housebound - call not connected - what am I paying for?
I understand what you are saying. I have had no choice but to buy 2 landlines one for bedroom and one for living room where I sleep and can't move charger.
But prior to May I received and could make calls whilst connected to WiFi. What has happened since the notified 2 weeks maintenance where I have since lost full service? Minus receiving texts but no one receives my outgoing texts.
I have been paying consistently each month. Don't want to lose my phone number but I only leave twice a year to the hospital and want the option of data. Which I didn't have the last time and couldn't even call my carer to come get me.
Is there a cheaper plan option for me? I was declined a replacement SIM as I would then be unable to have back office complete tech investigation or won't be entitled to compensation but was then informed that likely that's the only option I'll be offered..
Thanks.
AmyStewa_279164 I don't understand why you would need two landlines at home - surely you can plug one master phone into the landline socket and use a duct phone as the second. I have successfully used four phones on one landline in my home for a long time.
As you are posting now, I assume that you already have broadband via one landline, so a pair of duct phones would do the job.
Do you think that the maintenance is due to a 3Gswitch off and new 5G capability being installed maybe?
Have you considered whether you are eligible for the Social Tariff - https://help.smarty.co.uk/en/articles/6867479-smarty-social-tariff
