SMARTY want to express our sincere apologies for the impact the recent outage had on our SMARTY customers. We fully understand the frustration this has caused and genuinely appreciate your patience and understanding as we worked diligently to resolve the issue. Emergency calls were not affected.
I'm pleased to confirm that the problem has been successfully resolved, and our network is now back up and running. Your experience matters to us, and we apologise for any inconvenience you may have faced during this time.
I would like to assure you the situation that happened isn’t indicative of the normal standards operated by SMARTY. Rest assured, we will be putting measures in place to prevent similar occurrences in the future.
