no access

[Margare_1356393]

Dear Smarty,

I have received my replacement SIM card yesterday but although I can receive calls on my number, I cannot have any access whatsoever nor make any calls. 

I am  running a Business which needs constant checking and it's making it quite impossible to keep a connection with my staff.

I have tried calling the company in vain and have been waiting since more than an hour for someone to get back  to me for my queries.

will you please call me ASAP.

Many Thanks.

Margaret

[Rebekah_150]

Hey Margaret,

|As we are a digital first network we do not have an inbound call centre, our customer service team are primarily over web chat https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm or here are all the ways that you can get in touch with us https://smarty.co.uk/contact/

[MSF]

Could I just mention something I saw in the T&C's? :

5.15 Our Unlimited Voice Plans are for personal, non-commercial use only and can be used in SIM enabled mobile devices, tablets laptops and portable mobile WI-FI devices and the data is uncapped for this use.

Possibly best not to mention the use for your business as I guess that may be seen as commercial use.

[Jamie]

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