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Network issues, Call Issues, SMS Issues

AllaIhn_3228934
SMARTY Pioneer
SMARTY Pioneer

‎04-09-2025 10:16 AM

Please tell me how to fix it, I have a Smarty SIM card installed on my Android smartphone, all settings are installed, 4G+ internet works, but I can't call, send, receive calls and SMS. My tariff includes unlimited calls and SMS, and 100Gb. The support webchat doesn't work, I didn't find a solution in the FAQ.

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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎04-09-2025 10:33 AM

@AllaIhn_3228934 Have you checked that your phone is compatible with Smarty VoLTE protocol? https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible 

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AllaIhn_3228934
SMARTY Pioneer
SMARTY Pioneer
In response to MSF

‎07-09-2025 16:29 PM

My smartphone has VoLTE enabled.
The smartphone has VoLTE capability. It does not send or receive calls or SMS, only 4G Internet works. How can I contact online support?

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