National lottery app as stopped connecting

[MarkBra_1050368]

The national lottery app as worked fine untill about 2 days ago. I followed the usual advice i.e. reloading the app, rebooting phone but without result. Any suggestions why it is no longer possible using Smarty sim to connect to the national lottery web page  i.e. have Smarty change access rules to gambling sites using their sim? Will call them tomorrow but thought I'd ask here to see if this was a known issue.

[JJP2RidesAgain]

 I have no problem with the national Lottery app or webpage WHEN IN THE UK.

Would you currently be roaming outside the UK by any chance, as the National Lottery themselves block access to their app and website if you are outside the UK and Isle of Man, as you need to be physically in the UK and Isle of Man to buy tickets. 

Also, if you are using a VPN or DNS resolver app such as “ControlD” the National Lottery will again block access, as they won’t be able to guarantee that you are trying to buy tickets whilst being physically present in the UK or Isle of Man.

[Graham_1970]

I have the same issue using 5g sim router, just wont load. Turn off wifi and opens fine with o2 mobile data. Any suggestions . I have parental lock off.

[MSF]

@Graham_1970  I wonder if this is down to National Lottery not being able to pinpoint where your actual device is operating from due to it 'hotspotting' from the router.

[BarryHa_1528943]

I now have the same issue, over the last couple of days when I’m in my local pub that has terrible signal problems and having to use their wi fi , it stubbornly refuses to allow me to use the national lottery app. I have not changed any settings on my mobile.

[Rebekah_150]

Hey  BarryHa_1528943,

As with all network coverage can vary depending on your location, I recommend checking your network status here 

https://shorturl.at/bpN36 

[MSF]

@BarryHa_1528943 Does their WiFi maybe use a VPN?