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My Sim Card Is Not Working

RhysKlu_3305336
SMARTY Pioneer
SMARTY Pioneer

‎14-05-2025 14:47 PM

Hello my name is Rhys and I received my sim card. 

I had an issue prior to this because I had to change my address, which unfortunately the system would not let me do this in my account.

My main concern, is I received my sim card and when I tried to activate it. A message said it doesn't  recognize the sim card number.

I'm getting very worried and would like to get started A.S.A.P. 

I've already paid for the £15 phone plan and I really need assistance.

Kind Regards

Rhys

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1 REPLY 1

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎14-05-2025 16:21 PM

Hi  RhysKlu_3305336,

To clarify when you are trying to activate your SIM you should log into your account here, https://smarty.co.uk/login.

From here you will be prompted to activate.

If you do still nee further assistance our customer care team are on hand to help https://smarty.co.uk/contact available daily from 8am – 8pm.

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