Low speed after moving address

[Fyreloris]

Ive been a happy user of smarty for a handful of months now with no problems. In my previous location I would get upto 10 megabits according to speedtest, but for the couple of days since I moved my speeds have been topping out at 0.3 megabits. I am losing my mind. Any suggestions would be greatly appreciated.

[Chalkychap]

Sounds like Three UK network coverage at your new address isn't great, @Fyreloris. 

Check real-world coverage online at https://mastdata.com, which has information for many locations in the UK. 

[Fyreloris]

Mastdata says my street should have excellent coverage on the three network

[Chalkychap]

Okay, perhaps the local cell tower doesn't have enough capacity to handle the number of users on the Three UK network at your new address, @Fyreloris. 

[Rebekah_150]

Hey  Fyreloris,

If you are still having issues I recommend speaking to our customer care team  https://smarty.co.uk/contact available daily from 8am – 8pm.