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Low speed after moving address

Fyreloris
SMARTY Pioneer
SMARTY Pioneer

Ive been a happy user of smarty for a handful of months now with no problems. In my previous location I would get upto 10 megabits according to speedtest, but for the couple of days since I moved my speeds have been topping out at 0.3 megabits. I am losing my mind. Any suggestions would be greatly appreciated.

4 REPLIES 4

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

Sounds like Three UK network coverage at your new address isn't great, @Fyreloris

Check real-world coverage online at https://mastdata.com, which has information for many locations in the UK. 

Mastdata says my street should have excellent coverage on the three network

Okay, perhaps the local cell tower doesn't have enough capacity to handle the number of users on the Three UK network at your new address, @Fyreloris

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey  Fyreloris,

If you are still having issues I recommend speaking to our customer care team  https://smarty.co.uk/contact available daily from 8am – 8pm.