06-27-2024 06:47 PM
Ive been a happy user of smarty for a handful of months now with no problems. In my previous location I would get upto 10 megabits according to speedtest, but for the couple of days since I moved my speeds have been topping out at 0.3 megabits. I am losing my mind. Any suggestions would be greatly appreciated.
06-28-2024 12:14 PM
Sounds like Three UK network coverage at your new address isn't great, @Fyreloris.
Check real-world coverage online at https://mastdata.com, which has information for many locations in the UK.
06-28-2024 12:24 PM
Mastdata says my street should have excellent coverage on the three network
06-28-2024 12:33 PM
Okay, perhaps the local cell tower doesn't have enough capacity to handle the number of users on the Three UK network at your new address, @Fyreloris.
06-30-2024 11:11 AM
Hey Fyreloris,
If you are still having issues I recommend speaking to our customer care team https://smarty.co.uk/contact available daily from 8am – 8pm.